GENERAL

• Can I make payments online?

  • Yes, you can pay via the link here: https://www.gympayment.com/login.aspx?ReturnUrl=%2f. In the case that you’d like to pay by phone you will need to call our billing company to handle this. (1-800-748-4949)

• Does freezing stop my payments?

  • All month-to-month contract members are allowed up to three months to freeze account. Up-fit fee will still apply.

• How do I update my account billing, address or personal information?

  • You may call our billing company for all billing issues/updates (1-800-748-4949).

• How old do you have to be to work out in your clubs?

  • A parent or guardian can sign for a child at the age of 12 years, but the guardian must be wit them when working out. Once member reaches 16 years of age, no supervision is required.

• I lost my barcode- can I get another one?

  • You may ask the front desk staff for a new barcode at any time, free of charge to Fit Plus and Platinum members. A 5$ charge is applied for replacement barcodes for Fit Basic members.

• What is the Up-Fit fee?

  • Our annual Up-Fit fee is applied to every member in Apex on January 1st and in Greenville on June 1st. 100% of that money contributes to purchase new and upgraded exercise machines, equipment for weight area, aerobics area, fitness classes and boot camps. This money also goes toward improving the quality of existing equipment and amenities in the facility.

• What should I do if a piece of equipment is broken or an area of the gym is dirty?

  • Please notify management or front desk staff as soon as possible, to help us keep the gyms as clean and functional as possible. Our friendly staff will be sure to address the concern immediately.

• Who is Paramount?

  • Who is Paramount?

MEMBERSHIP

• What memberships does Fit For Life 24 offer?

  • We have 4 membership options, each with it's own set of amenities. Please check out our membership tab on the home page for more information.

• Can I cancel my membership contract?

  • Should you” permanently” move your residence more than twenty-five miles from any gym locations, payment on this contract will be suspended upon payment of an appropriate cancellation fee of $150.00 and legitimate verification of the move. $150.00 termination fee applies to each member on the account.

• Transfer Membership

  • Your membership is transferrable to a new member upon payment of a $60 transfer fee.
  • We can transfer your membership to a friend or family member if need be. Please contact your facility.

PERSONAL TRAINING

• Does Fit For Life 24 offer Personal Training

  • We offer One-on-One, Semi-Private, and our unique SmartFit 360 Program. Refer to our home page for more information.

• Can I bring my own personal trainer to the gym?

  • No. Our own experienced, certified personal trainers would love to help you reach your goals or individual needs!

• I have a question about an exercise machine or working out a certain muscle group. Who can help me?

  • Fit For Life 24’s staff are more than willing to help and provide guidance and advice.